Q1: Does your export machine comply with international safety standards?
A1: Yes, our exported machines comply with international safety standards. We follow and implement relevant safety regulations and standards to ensure that our machines meet the requirements of the target market when exported.
Q2: Do you provide installation and debugging services for the machine?
A2: Yes, we can provide machine installation and debugging services. Our technical team provides tutorials and videos for installation, debugging, and training to ensure that the machine operates normally and meets customer needs.
Q3: If the machine malfunctions, do you provide after-sales service?
A3: Yes, we provide comprehensive after-sales service. If the machine malfunctions, you can contact our after-sales team at any time. We will respond as soon as possible and dispatch technical personnel for repairs and maintenance to ensure that the machine returns to normal operation.
Q4: Does your machine provide a warranty period?
A4: Yes, our machine comes with a warranty period. The specific warranty terms and duration may vary depending on the machine type and contract agreement. Please review your purchase contract or contact our sales team for detailed warranty information.
Q5: Do you provide spare parts and maintenance support for the machine?
A5: Yes, we provide spare parts and maintenance support for the machine. We will provide spare parts for common vulnerable parts and ensure the supply and delivery of spare parts. In addition, we can also provide remote support and maintenance advice to help customers with daily machine maintenance.
Q6: Does your machine have CE certification?
A6: Yes, our export machines usually obtain CE certification to demonstrate compliance with relevant European safety, health, and environmental standards. If you have any other specific certification requirements, please contact us in advance and we will do our best to meet your requirements.